We take the privacy of our customers very seriously, and all items sent from 18 Gifts will go through our 4-level Discreet Packaging, to ensure that the goods are kept private and secure during the delivery process. We will ensure that no one other than you knows what is inside the package during the delivery process to protect your privacy.

1st Level: Opaque brown paper bag.

We wrap each item in an opaque brown paper bag to ensure privacy, so you don't have to worry if the recipient opens the second cardboard box on the spot.

If the customer chooses to settle payment at MTR stations or shop at outlets, opaque brown paper bags will be used.

2nd Level: brown cardboard box

Items are usually packaged in a plain brown cardboard box with no graphics on the outside of the bag. This means that there is no sign of what is inside the package. Even items as small as a box of condoms are packaged in the same discreet cardboard box.

3rd Leve: Express plastic bags

We use Shunfeng courier bags to further securely package items selected for courier delivery.

Shunfeng bags are designed with one-time sealing, once the bag is sealed, other people can't open the bag to peek inside.

4th Level: Confidential Delivery

If you use local delivery, even the delivery person will not know the contents of the parcel. In the item details section of the consignment note, you can choose to match the words "Toys" or "Computer Supplies" or "Telephone Accessories" (for the time being, only "Stress Relief Toys" is allowed in Macau), and the company name will be shown as "Gifts", and the company name will be shown as "Gifts". The credit card statement will only show "PayPal *SALES" to ensure that only you know what you are buying.