18 Gifts Customer Privacy Policy
This 18 Gifts Customer Privacy Policy ("Privacy Policy") discloses how 18 Gifts ("We") collects, stores and processes personal information from its customers (18 Gifts customers and www.18gifts.com site visitor). Please read the following Privacy Policy to understand how 18 Gifts uses the personal information collected from you. By providing us with your personal information, you consent to this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal information as described in this Policy.
Committed to Protecting Your Privacy
At 18 Gifts, we are committed to protecting the privacy and security of your personal information. In order to ensure that you are able to make appropriate choices and feel confident about providing your personal information on our website, we would like to outline our practices regarding the collection and use of data online and through our mobile services and other services, as well as the choices available to you regarding the way in which your personal data is collected and processed.
Personal Data Collected
We will ask you to provide information that can be used to identify you personally ("Personal Data") in certain areas of the Website and certain areas of other information transmission channels, including but not limited to the following categories:
- Your personal information such as name, gender, date of birth, passport number or other information that identifies you, and your registration as a member with any of our affiliates, subsidiaries and/or other business partners;
- Your contact information such as telephone number, mailing address, email address and fax number;
- Your credit or debit card number and billing information, including cardholder name, credit card number, billing mailing address and credit card expiry date;
- Your office information, such as company name, job title and relevant contact details;
- Information you provide to us or to market research and competitions organised on our behalf.
We may ask you to provide personal data (in particular, your personal and contact information) for specific areas of service. If you do not provide us with the specified personal data required for a particular service area, we may not be able to provide you with the full range of services you require.
Purposes of Collection and Use of Personal Data
We may use the personal data you provide in the following circumstances:
- To process and administer bookings or purchases made by or through the Company;
- to process and manage your reservation requests and/or use of the freight or shipping services provided by us.
- Completing your online services provided on our website and/or through other telecommunication channels;
- To provide you with up-to-date information about our products and/or services, including short message service (SMS) alerts, either on our own initiative or at your request;
- For marketing, promotional and account management purposes, such as sending our members the latest offers and information on promotional activities of our products and services (please refer to Section 10 - "Direct Mail Promotion Notices" for details) and conducting market research;
- Confirm and verify your identity before providing any services and products to customers;
- Reply to your enquiry;
- To administer competitions and lotteries organised by or on behalf of the Company;
- To disclose information to third parties in compliance with the laws, legal requirements, orders, guidelines and requests of any court, organisation or government department having legal authority in Hong Kong or elsewhere;
- to enable us or our subsidiaries, affiliates, and/or other business partners to collect fees for products and services, including verification of credit card information with third party organisations and matching the personal information you provide with our or third party organisations' fraudulent transaction databases;
- Improved transaction security, including the use of personal data provided by you to match against our or third party organisations' fraudulent transaction databases in order to protect against the risk of credit card fraud;
- Provides other services related to adult products;
- Handle any returns or loss claims;
- We may provide your information to our associates, subsidiaries, and/or other business partners for the purpose of enabling such companies and organisations to carry out the above tasks for you from time to time and/or to provide you with any other travel related and/or loyalty programme related services.
From time to time, we may use non-identifiable information about our customers to design a website that is more suitable for you and/or to improve our products and services. We may also disclose such information to third parties, all of which are non-personally identifiable.
Except for the purposes mentioned below, we will never knowingly or intentionally use or share the personal data you provide online for purposes other than those disclosed above without your prior consent.
How to obtain or change personal data
You may request access to and correction of your personal data held by us. If you wish to obtain a copy of your personal data, or if you believe that the personal data we collect or hold about you is incorrect, or if you believe that the personal data we hold about you has been used for purposes other than those disclosed above, or has been obtained by fraudulent or unlawful means, or has been provided to a third party without your prior consent, please write to us at the address below:
Requests for access to or correction or deletion of personal data, or requests for information about the policies, practices and kinds of personal data we hold must be made in writing to us and emailed to the address below:
privacy@18gifts.com
We may charge a reasonable fee for processing the requested information.
18 Digitised stubs used on the Gifts website
A digital stub is a string of alphanumeric character recognition files that 18 Gifts website ("18 Gifts Website") uses to store a digital stub file in your browser on your computer's hard drive. We are able to use digital stubs to personalise and/or retain personal data for you when you browse our web pages, either across multiple pages or in one or more sections of the same page. Most browsers automatically accept digital stubs, but you can change the options to block them if you wish.
18 Two types of digital stubs are used on the Gifts website:
Temporary Stub - A stub file that is temporarily stored in your browser until you leave the site.
Long-term digital stubs - digital stub files that are stored in your browser for a longer period of time (the time depends on the storage period of the individual digital archive).
The digital stub file cannot be used to identify you personally.
How we use the digital stubs on the Mitzvah website (examples below):
Provisional Digital Stub
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- This allows you to browse the pages of the Bar/Bat Mitzvah Group's website without having to re-enter the information, such as logging in and being able to navigate to a different page.
- Allows you to retrieve data saved after registration.
- Let the system remember your choice when you book your tickets online.
Long-term digital stubs
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- Compiling anonymous statistical data allows us to better understand how users use our website and helps us to improve the structure of the Bar/Bat Mitzvah Group website. We do not recognise you as an individual.
- Save your selected country page.
Third party digital stubs
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- Identify and track information from third-party website advertising banners linked to this website.
Stop/Start Digital Stub
All browsers version 4.0 or above have the "Filter Stubs" feature in the privacy settings.
By adjusting your browser settings, you have the right to accept or decline the storage of digital stubs. However, if you reject cookies altogether, you may not be able to use all the interactive features of our website.
Most browsers automatically accept digital stubs, but you can change your browser options to block them if you want. You can change your browser options to block digital stubs.
You will need to configure each browser on each device you use to access the Internet. If you use multiple browsers (e.g. Safari, Internet Explorer, Firefox, Google Chrome, etc.), you should repeat this process one at a time. Similarly, if you are connecting to a website from multiple devices (e.g. at work and at home), you will need to set up each browser on each device. However, if you disable cookies or refuse to accept a request for a device cookie, some parts of the Site and some areas of the Site to which you need to log in may not function properly, and the advertisements you receive when you visit the Site may not be relevant to your interests.
For the time being, we will only use digital stubs in the areas listed above (in the statement), but we do not rule out the possibility of using new digital stubs in the future, as necessary, in order to bring you better service on our website.
Login Archive
We may collect information about your Internet Protocol address, browser type, domain name and login time. This information is used for our research purposes only and is separate from personal information. We do not combine web addresses with personal information. On rare occasions, we may use IP address to help combat and/or prevent abusive or criminal behaviour on the website.
Links to other websites
This website contains links to other websites operated by third parties, each of which has a different privacy policy. You should continue to be alert when you leave our site and visit other sites and read the privacy policy statements of those other sites. We do not monitor the personal information you send to or receive from third party websites.
Committed to Maintaining the Confidentiality of Personal Data
In order to ensure the accuracy of the personal data collected and to prevent unauthorised access to and ensure the correct use of personal data, we have put in place appropriate hardware, technical and administrative measures to protect the personal data we collect.
For example, all electronic personal data held by us are securely stored and further protected by appropriate access controls used by us. Upon disposal of personal data, documents containing personal data are securely destroyed and electronic files containing personal data are permanently deleted.
In addition, in order to better protect certain personal information, you will not be able to access certain areas of the 18Gifts.com website or our mobile service channels unless you provide us with information that identifies and verifies your personal identity, such as your username and password, or log in using your username and password.
As mentioned above, in some cases, we may entrust personal data to third party service providers (including service providers outside your jurisdiction) for safekeeping, requiring them to keep the personal data confidential and to use it only for the purposes we specify.
Disclosure and Transfer of Personal Data
We may disclose and transfer your personal data (whether within or outside your jurisdiction) to our affiliates, subsidiaries, business partners, service providers, and others as we deem appropriate in connection with the services and products you request or provide to us. We may disclose such information or use it for the purposes set out in Article 3 "Purposes for which Personal Data is Collected and Used" in order to effectively communicate information about the Services and Products to you.
The organisations with which we may share your personal data include but are not limited to:
- 18 Gift and its website;
- Any agent, contractor or third party service provider who provides administrative, promotional and research, distribution, data processing, telemarketing, telecommunications, computer, payment or other services to the Bar Mitzvah Business in connection with the operation of the Bar Mitzvah Business;
- other business partners such as air carriers, land or sea transport operators, loyalty programme operators and other companies involved in the provision of customer services or the fulfilment of customer requirements;
- Credit reference agency;
- Credit, debit and/or charge card companies and/or banks;
- Government or non-government organisations, agencies and/or regulatory bodies;
- Medical professionals, insurance companies and clinics/hospitals.
To the extent permitted by applicable law, we may also disclose your personal data to third parties (i) as required by law, by court order or in response to a search warrant or other legally binding enquiry; (ii) to investigative agencies; (iii) to enforce our agreements with you; (iv) when required by other government or law enforcement authorities (e.g., immigration and customs authorities and/or border control authorities); (v) with your express consent; or (vi) where we have a good faith belief that disclosure is required by law or is otherwise necessary to establish a legal claim or defence. (iv) when required by other government or law enforcement authorities (e.g. immigration and customs authorities and/or border control authorities); (v) with your express consent; or (vi) where we have a good faith belief that disclosure is required by law or is otherwise necessary to establish a legal claim or defence, to obtain legal advice, to exercise and defend our legal rights, to protect the property rights or interests of the Company or its associated companies and subsidiaries or to protect the life, body or property of an individual. We will also disclose personal data where we have reasonable grounds to believe that such data will enable us to identify, contact or bring charges against any person who is intentionally or otherwise infringing upon the Company's property rights and interests or where any person will suffer damage as a result.
We may also transfer any information we hold about you as an asset in connection with a merger or sale involving all or part of Bar Mitzvah (including a transfer as part of an insolvency or bankruptcy proceeding) or a corporate reorganisation or sale of shares or other change in control of the company.
Please note that personal data collected or obtained by Bar Mitzvah may be transferred to jurisdictions that provide less protection of personal data than the jurisdiction in which you reside. By submitting personal data to Bar Mitzvah or using any Bar Mitzvah website, you understand and agree to such transfer.
Revised Privacy Policy Statement
We will post any revisions to the Privacy Policy Statement at www.18gifts.com so you would know how we collect and use your personal infomation anytime along with a copy of the revised policy in effect. If, under any circumstances, we decide to use your personal information in a manner materially different from the privacy policy that applied when you submitted your personal information under the current policy, you will be notified and given the opportunity to opt out or refuse our use of the information either through the website or by email or in writing.
Direct Mail Promotion Notice
Occasionally, we may use your personal information (including your name and contact details) to send you marketing information, such as emails containing the latest news, offers and promotional information about various services (such as adult products and other relevant additional services) and affiliate offers. However, before we use your personal data, we will first ask you for your consent, and the following explains how you can make your wishes known to us.
We may provide your personal data (including your name and contact details) to third party organisations (including our marketing or adult services partners) for the purpose of promoting products and services (adult products, packages, loyalty programmes and other relevant additional services) to you. Again, we will only do this with your consent.
You can express your wishes through the following channels:
- Options for choosing consent when providing personal information through our website or forms
- Consent to our customer service representatives when providing personal data over the phone
You may request to stop receiving marketing information at any time and free of charge through the following channels:
- Stop collecting as instructed in the marketing information.
- Request in writing to stop receiving personal data by sending an email to the address stated in the section "4. How to Access or Correct Personal Data"[/toggle].
Data Controller
Any personal data provided to or collected by 18 Gifts is primarily monitored by 18 Gifts.
Data Retention
All personal data collected from you will only be stored for a limited period of time that is relevant to the purpose for which it is processed and as required by applicable law.
This policy was originally written in English and may be translated into other languages. In the event of any discrepancy between the English version and other translations, the English version shall prevail.
